Support

Support handles payments, refunds before activation, payout requests, referral withdrawals and account problems. There is no mailbox: the form on this page is the only way to contact Minevana.

No response time is published. Never put a password, wallet keys or a seed phrase in a request; Minevana will never ask for them. Go to the request form

What support can help with

Include the details listed for your case, so the request can be handled without having to ask you again.

• Payment sent, plan not activated yet

  Give the order ID and the transaction hash of your payment. Each payment is checked on-chain by hand before the plan is activated, and no turnaround time is published.

  Ask about this: Payment sent, plan not activated yet

• Refund before activation

  Give the order ID and the address you sent the payment from. Before activation a paid order can be refunded in full, minus the network fee, to that address. There is no refund after activation. See the refund policy.

  Ask about this: Refund before activation

• Mining payout request

  Say which plan the payout is for, and send the request while signed in. The payout goes to the payout wallet saved on your account, so save one in your dashboard first. Each payout is recorded in your dashboard with its on-chain transaction hash.

  Ask about this: Mining payout request

• Referral withdrawal question

  Give the date and amount of the withdrawal as shown in your dashboard. A commission clears 14 days after the referred plan is activated, withdrawals are requested from the dashboard, and each one is paid by hand.

  Ask about this: Referral withdrawal question

• Wrong amount or wrong network

  Give the order ID, the transaction hash, the coin and network you actually sent on, and the amount you sent. These cases are handled one by one, by hand, and recovery is not always possible.

  Ask about this: Wrong amount or wrong network

• Remove an email from the updates list

  Give the email address you want removed from the updates list.

  Ask about this: Remove an email from the updates list

• Account or password help

  Give the email on the account and say what is going wrong. If you forgot your password, use the password reset page instead: resets are handled there.

  Ask about this: Account or password help